Frequently Asked Questions
Everything you need to know about shopping on the Google Store.
When will my order arrive?
Shipping times vary based on your location and the shipping method selected at checkout. You can track your package's progress through the confirmation email sent after your order ships.
What is the return policy for Google hardware?
Most items can be returned within 15 calendar days of delivery. For Nest thermostats and certain other products, the window is extended to 30 days. Items must be in their original condition.
How do I check my order status?
You can view your order history and current status by signing into your account on the Google Store and clicking on 'Order History' in the menu.
What payment methods are accepted?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. You can also use Google Pay or apply for Google Store Financing.
Do Google products come with a warranty?
Yes, all new Google hardware products come with a limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
Can I change my shipping address after an order is placed?
Shipping addresses can only be changed for a very short window after the order is placed. Once the order reaches the 'Prepared to Ship' stage, we are unable to modify the delivery details.