Returns & Exchanges

At Google, we want you to be fully satisfied with your purchase. If you are not happy with your device or accessory, you can return it within 15 calendar days of receiving it for a full refund.

Return Process

• 1.
  Start your return

  Visit your Google Store order history, select the item you wish to return, and click on 'Return' to begin the process.

• 2.
  Print your label

  Once your return is authorized, we will email you a prepaid shipping label and a return authorization slip to include in your package.

• 3.
  Pack and ship

  Carefully pack your device in its original packaging with all accessories, attach the shipping label, and drop it off at the designated carrier location.

• 4.
  Receive your refund

  After we receive and inspect your item, we will process your refund to your original payment method within 14 business days.